Class action lawsuit against HP printer concludes with disappointing outcome
The discontent with HP printers is palpable among consumers. However, it’s not just HP printers; all printers seem to rub people the wrong way, with HP printers attracting particular ire over the last few years. A class-action lawsuit was initiated as a response to HP’s strategy of compelling users to purchase its costly first-party ink supplies. But, the outcome of the lawsuit might not be as satisfying as anticipated.
Recently, after more than four years of legal deliberation, a California federal judge concluded the case without HP admitting wrongdoing or providing substantial compensation to the majority of affected customers due to software updates labeled as “malware” by the litigants. Only three parties involved in the lawsuit will receive $5,000 each, and customers using 21 LaserJet printer models have the option to revert the updates. The complete list of newer models eligible for rollback can be found on Ars Technica.
Older models dating back to pre-2016 production are also encompassed by the lawsuit. However, the printers in operation almost a decade later make up only a small fraction of the total affected units. HP has now started issuing warnings to customers regarding its new printers featuring “Dynamic Security” technology, which restricts the use of ink cartridges lacking HP’s proprietary verification system. Although HP seems to have abandoned its overt attempts to transform printing into a subscription service, the company persists in pressuring customers to purchase its costly ink supplies.
As someone who advocates for consumers and occasionally needs to print documents, I suggest opting for the most affordable Brother black-and-white laser printer available and utilizing specialized print services for color printouts. Brother printers are renowned for their reliability, prolonged toner cartridge lifespan, and compatibility with third-party toner refills when necessary.
In conclusion, HP printers have been a source of frustration for many users due to their ink supply tactics. While the recent lawsuit’s outcome may not provide the ultimate relief sought by consumers, considering alternative printer options like Brother’s black-and-white laser printers can offer a cost-effective and reliable printing solution that doesn’t lock users into proprietary ink systems.