Lawsuit Filed Against Disney Parks for Disability Access Service

A class action lawsuit was recently filed against Disney Parks and Resort, alleging discrimination against individuals with physical disabilities and violation of their rights to equal access, privacy, and dignity through their Disability Access Service (DAS) policies and practices. In response to this, Disney officials reiterated their commitment to providing a great experience for all guests, including those with disabilities, by offering a range of effective disability accommodations tailored to individual needs.

The lawsuit specifically names Walt Disney Parks and Resorts U.S., Inc. and Inspire Health Alliance, LLC as defendants, highlighting concerns that the DAS screening eligibility criteria violates the rights of individuals with physical disabilities under various laws and guidelines. It raises issues such as privacy law violations, restrictions on accommodated disabilities, lack of equal access in alternative accommodations, and coercive class action waivers in the terms signed by guests.

Last year, Disneyland and Walt Disney World Resorts updated their DAS policies to enhance the overall guest experience. Disney has a longstanding commitment to accommodating guests with disabilities and has introduced a variety of Accessibility Services over the years. These services include options like Attraction Queue Re-Entry/Meet-Up, Rider Switch, location return times, handheld devices for vision or hearing impairments, ASL interpretation, transfer devices, and specific ride vehicles for mobility devices.

Due to a significant increase in DAS usage beyond its intended scope in recent years, leading to longer wait times for guests who truly require the service, Disney updated its DAS program in 2024. The changes, implemented at Walt Disney World Resort in May and Disneyland Resort in June, were a result of collaborative efforts with experts and neuropsychologists to streamline the program for guests with developmental disabilities who struggle in traditional queue environments.

The lawsuit, represented by McClune Law Group on behalf of aggrieved guests like Trisha Malone, awaits further legal proceedings, which may involve dismissal, negotiation, or a potential court case. Daps Magic will continue to monitor developments in this case and provide updates accordingly. As Disney progresses, they are committed to maintaining fair and accessible accommodations for all guests visiting their theme parks.