Disney’s DAS Program Overhaul Sparks Class Action Lawsuit
A legal challenge has been initiated against Walt Disney Parks and Resorts and Inspire Health Alliance in the form of a class action lawsuit regarding alterations made to the Disability Access Service (DAS) program at Disney World and Disneyland.
The lawsuit’s plaintiff is contesting the DAS policies that it claims discriminate against individuals with physical disabilities and infringe on their equal access, privacy, and dignity rights. Specifically, the complaint was filed in Orange County, CA, targeting DAS’s accommodation procedures and alleged advantages, aiming to address screening eligibility criteria that the plaintiff argues violates various laws and guidelines.
The DAS is designed to assist visitors who cannot endure long wait times in standard queues due to a disability. It offers guests the option to secure a return time for a specific attraction based on the current standby wait time, allowing them to wait outside the attraction until their allocated window.
Significant modifications were made to the Disability Access Service at Disney World in May 2024 and Disneyland in June 2024, with Disney partnering with Inspire Health Alliance to enact changes to the DAS screening process. Guests seeking to use the DAS service can now engage in a virtual appointment either before their visit or on-site.
Despite subsequent adjustments and a slight rewording of DAS eligibility criteria by Disney, many guests have expressed frustration with the reduced number of individuals qualifying for the program post-overhaul. This discontent has culminated in a class action lawsuit against Disney and Inspire Health Alliance, citing alleged discriminatory practices, unnecessary disclosure of medical information, and deceptive terms and conditions being imposed on DAS applicants.
The ongoing legal proceedings surrounding the DAS program at Disney World and Disneyland will be monitored closely, with updates provided by AllEars to keep readers informed about further developments. Stay tuned for the latest updates on this issue and other Disney-related news.
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