Coach Outlet Class Action Lawsuit for Texting During Quiet Hours
Coach Outlet, known for its trendy and affordable accessories, recently found itself in a legal tangle due to its telemarketing practices. A class-action lawsuit was filed against Tapestry Inc., the brand’s owner, on December 27th. The suit alleged that Coach Outlet violated the Telephone Consumer Protection Act (TCPA) by sending texts to customers before 8 a.m. and after 9 p.m.
Plaintiff Kededra Watler initiated the lawsuit in a California Federal Court, claiming that these early morning and late-night texts disrupted her peace and quiet. She stated that she never consented to receiving texts at these hours, nor did other consumers authorize such behavior from the brand.
The TCPA, a law enacted in 1991, governs telemarketing communications to protect consumers from unsolicited calls or texts. It prohibits companies from reaching out to customers during “quiet hours,” which are typically defined as before 8 a.m. and after 9 p.m. in the recipient’s time zone.
To ensure compliance with the TCPA, businesses must obtain written consent from consumers before sending telemarketing messages and provide a straightforward option for opting out. The Federal Communications Commission (FCC) enforces this law to protect individuals from intrusive and disruptive telemarketing practices.
